Frequently Asked Questions
Everything you need to know about your ride and our services.
Do bikes arrive fully assembled?
All bikes shipped directly to your home require some assembly, typically involving the handlebars, pedals, and front wheel. For a 100% ride-ready experience, we recommend our 'Click & Collect' service where our mechanics assemble the bike for you.
What is your return policy on bicycles?
We offer a 30-day return policy for most items. Bikes must be in brand-new, unridden condition with all original packaging. Please note that a restocking fee may apply for bikes that have been assembled.
Do you offer professional bike fitting?
Yes, we offer professional bike fitting services at select flagship locations to ensure your frame size and components are perfectly adjusted to your body geometry for maximum comfort and performance.
How do I track my order?
Once your order has been dispatched from our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Afterpay and Zip Money to help you get on the road sooner.
Does my new bike come with a warranty?
Every bike sold at 99 Bikes comes with a full manufacturer's warranty on the frame and components. Additionally, we provide a complimentary first service within the first three months of ownership.