Returns & Exchanges

At 99 Bikes, we want you to ride with confidence, which is why we offer a 30-day return policy on most items to ensure you have the perfect gear for your cycling journey. Products must be in original, unused condition with all packaging intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal or visit our online returns center to enter your order number and select the items you wish to send back.

• 2.
  Pack Your Gear

  Securely place the items in their original packaging, ensuring all tags and manuals are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized postage location or bring it into your local 99 Bikes store.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned equipment, we will process your refund or store credit within 3-5 business days.